Privacy Policy

Information We Collect

At plorynavelthaq, we collect information that helps us provide better financial education and services to our users. When you visit our website or engage with our programs, we gather both information you provide directly and data collected automatically through your interactions with our platform.

Personal information we collect includes your name, email address, phone number, and mailing address when you register for courses or contact us. We also collect payment information when you enroll in our programs, though this is processed securely through third-party payment processors who maintain their own privacy standards.

• Contact information including name, email, phone number, and postal address
• Educational background and professional experience when relevant to course selection
• Usage data including pages visited, time spent on site, and course completion rates
• Communication preferences and marketing consent status
• Technical information such as IP address, browser type, and device information

How We Use Your Information

Your information helps us create a personalized educational experience. We use your data to recommend suitable courses, track your progress, and provide support throughout your learning journey. Communication preferences you set determine how we reach out with course updates, new program announcements, and educational resources.

We analyze usage patterns to improve our website functionality and course content. This helps us understand which topics resonate most with learners and where we can enhance the user experience. Your feedback and engagement data directly influence how we develop new educational materials.

For quality assurance and customer service, we may record phone calls or save chat conversations when you contact our support team. These records help us maintain consistent service quality and train our staff to better assist future inquiries.

Data Sharing and Third Parties

plorynavelthaq partners with carefully selected third-party services to deliver our educational programs effectively. These partnerships include payment processors, email marketing platforms, and learning management systems. Each partner must meet our privacy and security standards before handling any user data.

We share minimal necessary information with these partners. For instance, our email service provider receives your email address and communication preferences, while payment processors handle transaction details securely. None of these partners are permitted to use your information for their own marketing purposes.

We may disclose personal information if required by Australian law, court orders, or government regulations. In such cases, we'll provide only the minimum information required and will notify you unless legally prohibited from doing so.

Your Rights and Control

Australian privacy legislation gives you significant control over your personal information. You have the right to access all personal data we hold about you, request corrections to inaccurate information, and in many cases, request deletion of your data entirely.

To exercise these rights, simply contact our privacy team using the details provided below. We'll respond to access requests within 30 days and correction requests within 30 days. For deletion requests, we'll remove your information unless we're legally required to retain certain records.

• Access – Request a copy of all personal information we hold about you
• Correction – Update or correct any inaccurate personal information
• Deletion – Request removal of your personal information from our systems
• Portability – Receive your data in a structured, commonly used format
• Marketing opt-out – Unsubscribe from marketing communications at any time

You can update your communication preferences directly through your account settings or by clicking unsubscribe links in our emails. Changes to your marketing preferences take effect immediately, though you may receive already-scheduled emails for a few days.

Data Security and Retention

We implement multiple layers of security to protect your personal information. Our website uses SSL encryption for all data transmission, and our servers employ firewalls, intrusion detection, and regular security updates. Access to personal information is restricted to authorized staff members who need it for their roles.

We retain your information for as long as necessary to provide our services and comply with legal obligations. Course enrollment records are kept for seven years to meet Australian education standards, while marketing data is retained until you unsubscribe or request deletion.

In the unlikely event of a data breach that could cause serious harm, we'll notify affected individuals within 72 hours and report the incident to the Australian Privacy Commissioner as required by law. Our incident response procedures include immediate containment, thorough investigation, and remediation steps.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and provide personalized content. Essential cookies enable basic website functionality, while analytics cookies help us understand how visitors use our site. You can control cookie settings through your browser preferences.

We use Google Analytics to track website usage patterns, but we've configured it to anonymize IP addresses and respect Do Not Track signals. This data helps us improve our website design and content without identifying individual users.

Marketing cookies may track your interests across our site to show relevant course recommendations. These cookies don't contain personal information but create a profile of your educational interests. You can opt out of marketing cookies while still accessing all website features.